Terms of Sale
Please see our delivery information page for costs and expected delivery times.
Damaged Goods/Faulty Goods
If goods are deemed faulty please return within seven days and a full refund will be given or replacement goods supplied.
Under the UK's "Distance Selling Regulations", you have the right to cancel the contract for the purchase of any item within seven working days of delivery. To cancel this contract, simply advise us in writing detailing your Name, Address and give the reason "Cancellation of Contract".
Items can be returned within 14 days of purchase if boxed, unused and in perfect condition, whereby a refund will be given immediately upon receipt of the goods at our premises. Please ensure the goods are packaged securely and sent with a courier on a sign for service. In the event of a cancellation the Customer is responsible for any postal charges incurred.
None of the above effects your statutory rights as a customer
If you think that J & C Bowls is not adhering to its Privacy Statement then in the first instance you can either send an email or write to us. Details for correspondence can be found under the "contact us" from the menu.
Collection of Information
The information collected on jc-bowls.co.uk is stored securely in our database and is used only to fulfil your orders. All credit & debit card details are taken and processed by our secure payment provider Shopify Inc. J & C bowls do not handle your card details and at no point have access to them.
Shopify Inc notify us when a successful payment is made. We will not seek to sell, share or rent this information to others in any way which differs from what is disclosed in this statement.
We collect information on our website about the purchaser's order such as name, address and contact details. This information is used for billing purposes and to fulfil the purchaser's order. If we have trouble processing an order, the contact information is used to get in touch with the purchaser. It is also important to note that J & C Bowls does not receive or hold any credit card information for purchases at any time. J & C Bowls are only notified of the payment status of each order. All credit card details that are entered into sage pay are used for that single transaction only. At no time in this process does J & C Bowls have any access to the purchaser's credit card details.